Precinct Management
The BMA Precinct Manager, Hloni Mpanza, with operational oversight provided by Nwabisa Mkhize, is at the precinct’s operational coalface, performance managing the BMA service providers to ensure the precinct remains a thriving and sought after precinct.
Hloni and Nwabisa, who drive Operations, are assisted by a specialist professional management team, which includes Corporate Governance, Finance, Development Control, Communications and Stakeholder Engagement. This transversal supportive structure provides for capacitated, versatile and cost-effective management, enabling the Operations Team to focus on driving ‘on-ground’ service delivery.
Precinct Management scope includes:
- BMA financial management and corporate governance.
- Development control ensures that:
- The overall precinct developmental vision is realised and that top structure development conforms to the
- Development Code and its aesthetic vision.
- The Top structure developers, their professionals and contractors, comply with the Association Rules.
- Precinct and public infrastructure are maintained at a high standard.
- Operational Management – the full service will be phased in over the development period
- A single point of contact for public realm security, fault reports and queries.
- Dedicated Precinct Manager
- 24-hour hotline on 0797508348
- 24-hour public open space security in and around the precinct.
- Armed vehicle patrol officers
- Dedicated control room
- Sophisticated real-time monitored CCTV network which includes number plate recognition cameras at all ingress and egress points.
- Cleaning, greening and maintenance (what we call the CGM team for short).
- Fault reporting to the municipality e.g. streetlights, potholes, sewer spillage etc. and follow up until repaired.
- Online fault reporting portal via our website which allows users to log public realm faults, incidents, and queries, which are automatically captured on our case management software for tasking, resolution and report back.
- Strategic engagement with the municipality and law enforcement authorities to find pragmatic solutions for bulk infrastructure maintenance, business forum demands, taxi intimidation of private transportation etc.
- Precinct related communications such as ad hoc newsflashes, social media posts, monthly insights and stakeholder engagement.
Note, the above scope of services will be phased in as the precinct grows.